CANCELLATION POLICY

We require a credit card to hold all appointments. This card will only be charged upon the completion of service or in the instance of late cancellation, late arrivals, or no-show occurrences. 

We kindly request that you cancel your appointment 48 hours in advance. If you cancel within 48 hours of your appointment, we will charge you 50% of the service plus 20% gratuity on the original service price. If you cancel within two hours of your scheduled service time or no-show, you will be charged 100% of the service plus 20% gratuity on the original service price. We reserve the right to decline future bookings for guests who have no-showed.

LATE ARRIVAL POLICY 

If you are running late, please call us immediately so that we can discuss your options. When guests are more than 10 minutes late, Poppy & Monroe reserves the right to shorten or cancel your service. Full service fees apply.

REMOVAL POLICY

Please note that all gel removal needs to be booked prior to your appointment time to ensure we have adequate time. We do NOT remove dip, acrylic, builder gel or SNS nails. If you arrive at your appointment with gel or enhancements that were not booked for removal we charge $1 per minute for removal. We reserve the right to cancel your appointment if we are unable to accommodate the request for removal. Full service fees apply. 

REPAIR POLICY

Complimentary repairs on gel polish up to 72 hours after service. Please email photos of the repair needed to hello@poppyandmonroe.com or text to 615-640-0604 within 72 hours of service time. Breakages are excluded. Any repairs beyond 72 hours may incur a fee. Non-gel polish is not guaranteed. Refunds are not offered in lieu of repairs.