SERVICES

WHAT DO YOU MEAN BY "NATURAL"?

Our makeup and skincare lines are all 100% natural and/or organic and contain no bismuth oxychloride, cornstarch, parabens or sulfates at a minimum. Most are Eco-Cert (learn more here) certified, representing the highest level of organic ingredients and environmentally conscious packaging currently available.  

At a minimum, each nail polish we carry is free of these six toxic ingredients: formaldehyde, formaldehyde resin, toluene, DBT, TPHP and camphor.  

Formaldehyde: Commonly used in nail hardeners and nail polish despite being classified as a known carcinogen by the U.S. National Toxicology Program. It is also used as a tissue fixative and an embalming agent.

Formaldehyde resin: A synthetic polymer used in circuit boards and molded products such as pool balls and coatings and adhesives.

Toluene: An organic solvent with the ability to dissolve paint, rubber, ink, adhesive and lacquers, among other products. It is frequently employed as an octane booster for internal combustion systems.

Dibutyl phthalate (DBT): A plasticizer and common additive to adhesives. It is suspected that DBT may disrupt the endocrine system and has been restricted from use in cosmetics by the European Union.

Camphor: Another chemical used in the embalming process, it also has applications as a plasticizer for nitrocellulose and in fireworks. It is highly flammable and toxic even in small doses.

TPHP: Commonly used as a fire retardant in furniture and a hardener in plastic goods, research suggests that the chemical causes changes in hormone regulation, metabolism, and reproductive systems. Ingredient information care of Aila Cosmetics

WHY DO YOU OFFER WATERLESS NAIL SERVICES?

IF I'M NOT SOAKING, HOW ARE MY HANDS AND FEET CLEANED? 

Health and safety are of our utmost concern. We begin all services by spraying each client's hands and feet with a refreshing botanical cleansing spray. This is followed by a warm towel wrap containing all-natural antibacterial essential oils. Our nail consultants wash their hands before every service and apply gloves before servicing each client.  

HOW DO YOU DISINFECT YOUR TOOLS?  

We take cleanliness to the extreme: we don't just sanitize, we sterilize! Many salons use chemicals or UV light boxes to disinfect their tools, which is perfectly legal, but not totally effective at killing bacteria and viruses. After each service, our metal tools are cleaned, disinfected and then processed in a hospital-grade, high temperature steam and pressure autoclave which is the only tool capable of killing 100% of all infective organisms. Files, buffers and porous tools used in our nail services are strictly single-use and are promptly disposed of. We take pride in the fact that our shop excels in hygiene protocols and welcome tours of our prep-lab.

DO YOU CUT CUTICLES?  

The small area of skin is there to protect your nails from infection. When this skin is removed, your nail is left unprotected from bacteria and fungus. Cuticles should never be cut or trimmed as it leads to infections and ultimately damage to the nail. Frequent clipping also encourages your cuticles to grow back faster and more unsightly. We have adapted techniques which allow us to give a well manicured appearance to the cuticles without harmful clipping.

WHAT NAIL POLISH BRANDS DO YOU USE?

We are proud to be working with these wonderful, respected nail brands. Each of these lines are “10-free,” at a minimum meaning they do not contain the five toxic chemicals found in most polishes.

Poppy & Monroe (our own line of polishes)
Olive & June
Dazzle Dry
Luminary (Multiflex Hard Gel)
Madam Glam

WHAT IS SUGARING?

Sugaring is an all-natural, bacteria-resistant alternative to waxing. It’s a very simple and efficient process that uses only three ingredients: water, sugar and lemon. Sugaring doesn't pull the skin like wax, and because it removes hair from the follicle, it inhibits future hair growth so you can go longer between appointments. What’s not to love?

DO YOU DO EXTRACTIONS IN YOUR FACIALS?

As a proponent of holistic skincare, we avoid extractions as we feel the damage they can cause greatly outweighs their benefit. In our facials we make every attempt to clear your skin through detailed lymph massage techniques which offer a deeper cleansing than surface extractions. If you feel an extraction is necessary please discuss with your esthetician so she can evaluate the situation and utilize her professional discretion.

THE POPPY & MONROE TEAM 

WHAT KIND OF TRAINING DOES YOUR STAFF RECEIVE?

Every staff member starts their journey during a trial period that includes extensive training on everything P&M. From sanitation to the perfect polishing technique and hospitality to how to craft the ideal "luxe brow,” the trainees learn the ins and outs of working in an all-natural environment. Trainees are under the tutelage of a Senior nail artist and esthetician as well as Karen, our co-owner, who is a certified manicurist.

Our trainees are often dumbfounded at the level of quality we demand; many don't make it through. But at the end, by the time we are confident that they have what it takes to provide superior service and quality to each and every guest, their skill levels are at a point they never thought possible. They often surprise themselves!

YOUR VISIT

HOW DO I MAKE AN APPOINTMENT?

Please feel free to book online or call us at 615-640-0604. We recommend booking services in advance so we can best accommodate your request. Walk-ins are welcome pending availability. If it’s your first treatment with us, please arrive 10 minutes before your scheduled appointment. We are unable to do manicures and pedicures simultaneously on a client. If you would like both services, please schedule them back to back. To modify an appointment or view your appointment history login to your account and click on “upcoming” or “past” appointments tab.

CANCELLATION POLICY

We require a credit card to hold all appointments. This card will only be charged upon the completion of service or in the instance of late cancellation, late arrivals or no-show occurrences. 

We kindly request that you cancel your appointment 48 hours in advance. If you cancel within 48 hours of your appointment, we will charge you 50% of the service plus 20% gratuity on the original service price. If you cancel within two hours of your scheduled service time or no-show, you will be charged 100% of the service plus 20% gratuity on the original service price. We reserve the right to decline future bookings for guests who have no-showed.

LATE ARRIVAL POLICY 

If you are running late, please call us immediately so that we can discuss your options. When guests are more than 10 minutes late, Poppy & Monroe reserves the right to shorten or cancel your service. Full service fees apply.

REMOVAL POLICY

Please note that all gel removal needs to be booked prior to your appointment time to ensure we have adequate time. We do NOT remove dip, acrylic, builder gel or SNS nails. If you arrive at your appointment with gel or enhancements that were not booked for removal we charge $1 per minute for removal. We reserve the right to cancel your appointment if we are unable to accommodate the request for removal. Full service fees apply. 

REPAIR POLICY

Complimentary repairs on gel polish up to 72 hours after service and on Apres Gel-X Extensions up to 7 days after service. Please email photos of repair needed to hello@poppyandmonroe.com or text to 615-640-0604. Breakages are excluded. If you experience lifting or chipping we are happy to fix your nails for a fee of $5-$20 depending on the service, nail art and amount of nails that need to be fixed. Non-gel polish is not guaranteed. Refunds are not offered in lieu of repairs.  

GROUP POLICY 

We want each of our guests to enjoy a peaceful and serene experience each time they visit us. With that in mind, we are unfortunately unable to service groups of more than 3 people. 

GIFT CERTIFICATES 

Our gift certificates are valid for 2 years from the date of issuance. You may purchase these online and email them to yourself or the recipient or you can come to the shop for a physical gift card. Feel free to call us with any questions or to purchase over the phone, we are always happy to help you.

CHILDREN POLICY 

In an effort to provide a relaxing experience for all our guests we are unable to accommodate children in the salon under the age of 6.

PAYMENTS 

We accept cash, Visa, MasterCard, American Express and Discover. A 3% convenience fee is added to all credit card transactions.

GRATUITY 

We request and appreciate cash gratuity for our staff.  

CELL PHONE USE

In an effort to provide a place of repose, we ask that you please turn your phone to vibrate upon arrival.  Sit back, relax and enjoy your experience to the fullest while allowing others to do the same. 

OUTDOOR NAIL SERVICES

We do offer manicure and pedicure services in our garden, whether permitting. If you’d like to receive your services outdoors, please type “outdoor” into the comments section of your appointment booking. Please note, in case of rain or temps outside of 65°-80° or sundown, the service will be moved indoors for your comfort and safety. Outdoor seating is limited and is offered to whomever booked the appointment first.